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Invacare ANZ career site
Customer Experience and Rentals · Auckland

In-Field Customer Service Representative (Driver/Equipment Installer)

Invacare is a proud supplier of mobility and medical equipment that is used in hospitals, aged care facilities and homes all around the world. We have an extensive line of products which includes manual and powered wheelchairs, mobility scooters, beds and mattresses, patient lifters, ramps, and more. Our mission? To make Life's Experiences Possible. 

Our In-Field Customer Service (Driver/Equipment Installer) team are Invacare's front-line link to our Rentals customers, and we are currently seeking another friendly and customer focused personality to join our team to help us to service our clients in Auckland. 

You will be an energetic, people person with a strong desire to help others. Our drivers ensure that our Invacare equipment is correctly delivered and installed into patients' homes and similarly, are required to uninstall and collect our equipment delivering it back to our base in Mount Wellington. 

You will need: 

  • A full, clean Class 1 driver's licence
  • The ability to cope well under pressure and to be patience, Auckland traffic can be testing at times 
  • To be reliable and organised to ensure you make the most of your time 
  • To be willing to get Hep A & B vaccinations 
  • Great physical fitness – this role can be physically demanding and involves heavy lifting 
  • Exceptional customer service skills 
  • To be able to pass a criminal conviction check and drug and alcohol testing 
  • The ability to work as one team, achieving our goals is a result of a collective effort

More importantly we require someone who has resilience, empathy, and compassion as you will be entering our clients’ homes and may, at times, see patients at their most vulnerable. As your days are spent driving, you will also need to know your way around Auckland to ensure your delivery or collection runs are well planned and completed quickly and efficiently without backtracking. 

This position is 40 hours per week, starting at 7.30am, Tuesday to Saturday, with occasional Mondays, overtime and rostered on call work. We have a range of benefits available for our drivers including: 

  • Medical, Life and Disability insurance 
  • 5% employer contributions to KiwiSaver (if eligible) 
  • 3 paid and 3 unpaid volunteer days per annum 
  • Wellness benefits 
  • Company bonus scheme 

We are looking to hire quickly so if you are ready to join a team that make a real difference to the lives of people in our community then apply now!

Department
Customer Experience and Rentals
Role
In-Field Customer Service Representative
Locations
Auckland
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Contact Sapphron Trower People and Culture Advisor ANZ – People and Culture

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Auckland

Perks & Benefits

  • Volunteer Leave

    We are committed to giving back to the community and making a difference to the lives of others. All employees have the opportunity to take 3 days paid volunteer leave per annum and an additional 3 days unpaid.

  • Free Flu Vaccinations

    We try our best to keep our employees as healthy as possible as we head into winter each year. We offer free influenza vaccinations to all employees each year.

  • Flexible Working

    We value a work/life balance and try our best to support flexible working arrangements where possible.

  • Employee Assistance Programme

    Our employee assistance programme is accessible, confidential and professional. It's available to all employees and their immediate families.

  • Life & Health Insurance

    All full time, permanent employees that are employed in New Zealand and Thailand can join our company health insurance schemes.

  • Plus more

    We have other benefits across the APAC region, come and join us to find out more!

Workplace & Culture

At its core, Invacare's mission is to Make Life's Experiences Possible for our customers, employees and communities.

We value an inclusive work environment and fully embrace diversity of thought, identity and experience, with a sense of belonging for all. 

We have employees spread across the Asia Pacific region including in New Zealand, Australia, Thailand, Malaysia, India, Taiwan and China. 

Customer Experience and Rentals · Auckland

In-Field Customer Service Representative (Driver/Equipment Installer)

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